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How To Win Fans & Influence People

With Niall Quinn recently bemoaning fans watching games illegally in pubs, combined with the latest released accounts of SAFC showing a loss of £27m, Roker Report has been inundated with messages asking "Where should we go from here? How can we correct this?" Here are some of our suggestions on some ways things could be corrected. Note, we are in no way financial experts, in fact, quite the opposite, so obviously these thoughts would have to be investigated further by people more in the know, but they all seem viable on paper.

Option #1: SAFC work with the biggest offending pubs.

Niall has already said SAFC have done investigations into which pubs are doing the most business when it comes to dodgy broadcasts on a home match day. This suggestion is that instead of making enemies of the pubs and bars in question, we work with them.

How can this be done? Well, Quinny loves to talk. If anything, he does it far too often. We all know no matter what he says, it's coming from the heart, and not for any personal gain. We suggest that Niall gathers up the landlords and ladies of these pubs, and gets them to a general meeting, where deals can be done.

Niall has the upper hand, as whether it be on Romanian TV, or live in the flesh, SAFC are the attraction. The club could do a lot worse than include the bars in pre-match experience.

In return for them not showing matches live, SAFC could offer:

  • The owners of the bars hospitality at SAFC in return for not showing the games.
  • Fans at these bars pre-match free transport to the Stadium of Light.
  • Talk-ins with current and former SAFC legends to give the bars opportunity to re-earn cash lost by not showing games.
  • Help kit bars out with SAFC merchandise and memorabilia as part of a 'Official Pre-Match Pub' scheme.

Obviously these options will come at a price to SAFC, but it's small fry when Niall says that 5,000 people through the door on match day equals an extra £1.9m in the clubs back pockets.

When the owners of the pubs are, in the majority, SAFC fans, I can't see many reasons why those incentives wouldn't make them want to sign up to an official scheme.

Option #2: Increased revenue off the pitch.

When Roker Report spoke to The Swiss Ramble about SAFC and the soon to be introduced Financial Fair Play Rules, I was quite startled that SAFC's off field turn over went down last season. Obviously the league finish didn't help matters much, but it as mainly sponsorship and the like, where SAFC were one of only two teams (the other being the Mags) whose revenue went down in that area last season.

Now then, I know we can only take the best deals on offer from who actually wants to sponsor the club in various areas, but I can't help but feel more could be done. For too long now when it comes to sponsorship, SAFC have focussed too heavily on the 'local' aspect. Vaux, Reg Vardy & Tombola all locally based companies who have had their name plastered on the shirt, along with BoyleSports during our brief Irish infatuation.

Quite simply, if we want to make money, and start balancing the books and being more prudent in a business sense, there isn't much room for sentiment. Offers need to be encouraged from all manors of companies, all with cash to spend from around the world, not just within SR postcodes.

Option #3: Stadium Naming Rights.

We sell them, to put it so obviously. This might prove to be a controversial move, but I've never felt much kinship to "The Stadium Of Light" and if calling it something like the Umbro Arena or something equally soulless brought in an extra £3-4m per season, I'd be more than happy.

Niall has spoken out about this, and floated it as an option. However he stressed that it would need to incorporate the area. As stated in Option #2 though, there's no room for sentiment in big business, nor is there room for another spectacularly shit stadium name in the Premier League now have the SportsDirectStadium@StJamesPark.com or whatever the piggery is calling itself these days.

Option #4: More ticketing options available.

I'm aware that many people have put the idea to the club in the recent fans survey, and its something that we may well see introduced sooner rather than later.

I propose systems akin to what you get in other sports and in other football leagues around the world. The introduction of 2/3 or even 4 game 'bundles' of tickets which come at a reduced rate for buying in bulk.

Varying mix and match prices dependent upon how many Category A & B matches you include in your bundle, but either way, a saving is made for the fan. The club's profit in this is that a) more bums are on seats to buy stuff within the ground b) If say 1 ticket in a 4 game bundle goes unused, the club have got some money as opposed to no money for that particular week.

As I said, I'm led to believe this may well be coming into force from next season, and I'd welcome it, as would many fans I'm sure.

Another option would be incentivised ticketing. For example, buy a Category A game ticket for £30, get £5 off a Category B game, making the second ticket work out at about £20. Someone who previously didn't fancy say WBA at home, may well be swayed for £20.

Obviosuly with SAFC announcing a slight price increase in Season Cards, all these ticketing options, for the time being, would have to be on match by match sales only.

Conclusion

So what is the logical conclusion? How will SAFC manage to turn the deficit around? Personally, I feel the answer is 'All of the above' if we want to get things in action.

I think we have a fantastic team at the helm. Niall Quinn's unquestionable passion for the club and the area, and Ellis Short's ruthless business smarts will see us good in the long run, but there's still a lot that the two could learn from each other. Niall would do well to learn from Ellis' "Strong & Silent" persona, and perhaps Ellis will pick up a little of Niall's boundless passion. Not too much mind.

Comment on this article to have your say on what you think the club should do next, or find us on Twitter, and Facebook.


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Some good ideas. Pub owners will need some influencing however, as you mention in the article regarding sponsorship and stadium naming rights it is often all about money and the pub owners will be looking at profit margins primarily and then the club second regardless of being supporters. I do agree though that the club could do more and Niall has the charm to do it.

Incentivised ticket schemes are also the way forward and I’m not talking about a ludicrous suggestion of fix your ticket price for 10 years as our neighbours have done as this will only hit the club hard long term. Offers on hospitality areas that aren’t sold out are also an option, not only do the club get the bums on seats but they also maximise revenue as well. A good marketing strategy could help with this and surely the club have a good database of clients that these ‘offers’ could be sent to on the week before a game if not sold out.

In the first two seasons under Reid back in the premier when we finished 7th some of the football was fantastic, I don’t think anyone will forget that we used to turn up for games sometimes thinking ‘how many will we score?’. Ok, we are in a similar position in the league now but who could argue the football is as good to watch, we keep it tight and win by one goal, two at best.

And finally, the tv is the easy option for non-season ticket holders. Give them sitting in the warmth of a pub having a few beers or the warmth of the house watching us play Bolton on Sky at 12.45 on a Saturday or give them paying £29 for what isn’t really an attractive game in freezing conditions and a lot will choose the comfort. TV companies have to take some responsibility now with their schedules for falling attendances. These are the games where the best offers on tickets should be targetted.

That is all….for now.

Great blog by the way.

by michaelhunt1975 on Feb 18, 2011 12:16 PM GMT reply actions  

How about SAFC do what the fans want – freeze ticket prices or better still reduce them further.

Obviously to do this we won’t be able to sign good players as we can’t afford their wages or fees, to be fair we will have to sell a few of hifgher earning players also, but hey at least the ‘fans’ won’t need to find an extra £20-£30 in the year.

Who knows in a couple of years time we can be a struggling club with the excitement of being a yoyo club again.

Personally I’d rather support the club in their efforts to keep improving us as a team, if that means I have to pay an extra £30 then so be it. Yes there are other options to increase revenue but these should be done in addition to the increase in ticket prices.

I will easily find the extra £30 by cutting back somewhere else (do I need a newspaper everyday when I can read it online)? If I smoked, I could cut back or quit – saving my health in the process, etc etc.

It is basic economics – the more revenue for the club = the more funds for improving the club. If you want to see SAFC push on again and continue to develop as a competitive force in the EPL then stop bitching about a price increase (which has been inevitable and expected) and get behind the lads.

Rant over.

by Grim72 on Feb 18, 2011 1:36 PM GMT reply actions  

Hi Grim72.

I appreciate the need to get things off your chest, but this article isn’t bitching about the price increase, more looking at new ways in which the club could attract the old fans back and increase our revenue.

Everyone appreciates that prices rises are inevitable, expected and necessary, but what they take umbridge with is the fact they are set to rise further than the £20-30 mark at the moment after April 7th, and there’s still no word on whether match by match tickets will be increased, but it would seem likely too.

All of which doesn’t really work in the clubs favor if they want to attract people to the ground.

by rokerreport on Feb 18, 2011 1:49 PM GMT reply actions  

The comments weren’t targetted at your article (great as always) but more at the countless amount of tweets I have seen from fans complaining about the increase. We, as fans are the bread and butter of our club, we want/demand success, yet when we reach the dizzying heights of 7th in the league and I still hear fans complaining about Bruce or the team when we lose a match or two it winds me up.

If we aren’t careful we are going to lose the best thing that ever happened to our great club. Niall Quinn has managed to turn the fortunes of the club around and established ourselves as good club which is well managed throughout. Personally I’m willing to put my hand in my pocket to help support him and our club.

As I mentioned in my original post I am all for coming up with good ideas to boost revenue (some of the ones mentioned are certainly worth looking into) but I reiterate that this should be in addition to fans dipping into their pocket. If we weren’t showing continual improvement then I would not be agreeing with the increase but we are playing better football with better players and better results – as a result I think we should expect to pay a little more for the privilege and to ensure that the progress can continue next year.

by Grim72 on Feb 18, 2011 2:22 PM GMT up reply actions  

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